This privacy statement describes the way we collect and process your personal data when you are using any of our services.
We hold the role as data controller with regards to the processing of personal data described in this privacy statement.
1. WHOSE PERSONAL DATA DO WE PROCESS?
This privacy statement describes our processing of personal data related to the following categories of individuals:
2. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
Völur AS are responsible for processing your personal data described in this privacy statement.
3. PURPOSE, PERSONAL DATA CATEGORIES AND LEGAL BASIS
In the following we will specify the purpose of the processing of personal data, which categories of personal data we process, and the legal basis for such processing.
I. Processing of personal data in connection with our services
In order to deliver, register and administrate our services, we will process the following of your personal data:
Personal data registered when subscribing for the service will mainly be used in order to complete a subscription order or for providing the service based on the information registered. We will, for example, use your e-mail address for the purpose of providing order confirmations and important information concerning the service.
All processing described under this section will be based on either GDPR Article 6 no. 1 letter b) (agreement) or letter f) (legitimate interest).
II. Processing of personal data when we communicate directly with you
Völur AS aims at providing our customers with updated and solid information on the different updates and other issues we deem to be relevant for the customers to enjoy the services we offer. From time to time we will therefore publish newsletters and other relevant information to individuals who have registered for a subscription to any of our services.
We will only communicate marketing content to you if you have expressly given your consent to such communication. Consent is obtained when you subscribe to the service and may be withdrawn at any time. Our basis for this type of communication is GDPR Article 6 no. 1 letter a) (consent) and the Marketing Practices Act section 15 (1).
We will also send you newsletters and other content containing general information such as information on the product(s) we provide you with, updates or changes to the service. Such communication will not include any marketing material, and our basis for such communication is GDPR Article 6 no. 1 letter F (legitimate interest).
4. VÖLUR AS DATA PROCESSOR
Völur AS will hold the role as a data processor instead of data controller when delivering the service itself to its customer. In such circumstances the customer will determine the purposes and means of the processing of personal data when using the service. In this case the customer will therefore be responsible for ensuring that such processing of personal data takes place in compliance with GDPR.
5. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
Our IT-service providers may have access to personal data if the personal data is stored with the provider or the provider has in another way gained access to your personal data under the service agreements they have entered into with us. This applies for example to our CRM-system provider.
Our cookies services providers may gain access to your personal data in connection with your visit to our websites.
The abovementioned parties act in accordance with a valid data processing agreement and under our instructions. We do not share personal data in other instances or in other ways than what is described in this privacy statement, unless you explicitly request or consent to this. However, in certain cases, Völur AS reserves the right to release information regarding customers to public authorities if required by law.
6. HOW CAN A CUSTOMER GAIN ACCESS TO HIS/HER PERSONAL DATA, AND HOW CAN ONE RECTIFY THE DATA?
When entering into a subscription for our service each customer is responsible for ensuring that the registered information is valid and correct, including making sure that only the necessary customer information for using the service is registered on behalf of the company that the customer belongs to. The customer will be suspended or permanently blocked from the service if false information is provided at registration, i.e. a false name or inaccurate contact information. The customer is at all times responsible for updating their personal data.
Further information on access to personal data or rectification or changes of personal data can be retrieved by contacting Völur AS. Please find the contact information at the end of this document.
7. RETENTION AND DELETION
Völur AS will store your personal data as long as is necessary for the purposes named in this Privacy Statement, especially for the fulfilment of our contractual and legal obligations. Völur AS will delete all personal data when it is no longer required for the purposes described under this privacy statement and when deletion is allowed pursuant to applicable laws and regulations.
Further information on the type of data we store and how you can have this deleted can be retrieved by contacting Völur AS. Please find the contact information at the end of this document.
8. YOUR RIGHTS
According to the personal data legislation, you as the registered party have the right to:
If you want to exercise your data protection rights, you can reach out to our Privacy Team by sending an email to: privacy(at)volur.no.
9. CHANGES TO THE PRIVACY STATEMENT
We may make minor changes to this privacy statement. The latest version can always be found on our website. You will be notified in case of major changes.
10. CUSTOMER SERVICE AND CONTACT WITH VÖLUR
We are always happy to help you. Our office is open from 9-16 (CET), Monday through Friday. The office hours may vary on public holidays.
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